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We are invested in your success. Please contact our practitioner support staff with any questions or concerns.
FAQ for Licensed Practitioners
Who is eligible to use the Medpaid Agent App?
Who is eligible to use the Medpaid Agent App?
Only licensed medical practitioners in the U.S. who can prescribe medications. Access is limited to 25 Agents per state.
Where can I download the app?
Where can I download the app?
The app is available for iOS on the Apple App Store.
How does the onboarding process work?
How does the onboarding process work?
- Download the app and enter your onboarding details.
- Medpaid’s medical team reviews and verifies your credentials.
- Once approved, you can log in and begin reviewing assessments.
What are Medical Assessments?
What are Medical Assessments?
These are digital health questionnaires filled out by patients seeking Letters of Medical Necessity (LMNs). They are filtered through Medpaid’s digital system before being routed to you.
What is my role in the process?
What is my role in the process?
You review each assessment (which includes health details, ICD-9 codes, and research links) and either approve or deny it with a tap. Approved assessments generate a signed LMN valid for 12 months.
How will I know when there are assessments?
How will I know when there are assessments?
Push notifications will alert you when a new assessment is ready.
How much will I earn?
How much will I earn?
You’ll earn a flat rate per approved LMN.
When do I get paid?
When do I get paid?
- Earnings show as a running balance in the app.
- Payouts are automatically sent by the 5th of each month once your payout method is set up.
Is the platform HSA/FSA compliant?
Is the platform HSA/FSA compliant?
Yes, all LMNs follow IRS Publication 502 guidelines and are backed by credible medical literature and a two-step validation process.
Who do I contact for support?
Who do I contact for support?
Email: agentsupport@medpaid.com
FAQ for Wellness Professionals
Who can participate?
Who can participate?
Any medical professional or chiropractor who wants to recommend wellness products to patients.
How does it work?
How does it work?
- Get your unique Medpaid referral link or discount code.
- Patients shop by health needs like immune support or heart health.
- A free LMN is generated through the Agent App workflow.
- You earn commission on each sale.
How much can I earn?
How much can I earn?
- 25% commission on Medpaid Preferred products
- 5% on other products
- 2.5% on recurring subscriptions
How are earnings paid?
How are earnings paid?
Commissions are sent daily via PayPal.
Do patients need to complete paperwork?
Do patients need to complete paperwork?
No. The LMN is handled digitally through Medpaid’s quick health assessment during checkout.
What makes Medpaid’s Dispensary different?
What makes Medpaid’s Dispensary different?
- Products are vetted for HSA/FSA compliance
- Backed by clinical literature and evaluated for IRS eligibility
- Practitioners can confidently recommend alternative health solutions
How do I join?
How do I join?
Request your referral link and onboarding materials from Medpaid.
FAQ for In-Office Product Sales
Who is this for?
Who is this for?
Practitioners and chiropractors who want to carry trusted Medpaid Preferred brands in-office.
What brands are included?
What brands are included?
Top-tier brands like Ancient Nutrition, Goli Nutrition, and Vita Hustle.
What’s the benefit?
What’s the benefit?
You can sell in-office with a 100% buyback guarantee on unsold inventory.
How do patients use HSA/FSA?
How do patients use HSA/FSA?
They can request a free LMN through the Medpaid system to use for reimbursement, even after in-office purchase.
How do I start?
How do I start?
Email info@medpaid.com to get set up with a wholesale account.
General Compliance & Program Questions
How does Medpaid stay compliant?
How does Medpaid stay compliant?
Every product and service is reviewed for compliance with IRS Publication 502 using FDA and IRS-recognized sources and databases.
How are ICD-9 codes handled?
How are ICD-9 codes handled?
Each condition is mapped with valid ICD-9 codes supported by clinical literature. These codes are shown to practitioners during LMN reviews.
Do patients get the LMN?
Do patients get the LMN?
Yes, they receive a digital LMN by email immediately after approval.
Can I participate in more than one program?
Can I participate in more than one program?
Yes. Many practitioners use both the Agent App and the Virtual Dispensary to serve patients and generate revenue.
