Frequently Asked Questions
HSA/FSA & Orders
Can I use my HSA/FSA card directly at checkout?
Can I use my HSA/FSA card directly at checkout?
Most products on Medpaid Market require HSA/FSA reimbursement, meaning you should not use your HSA/FSA card at checkout. Instead, purchase with a regular payment method and submit a claim for reimbursement through your HSA/FSA provider.
How do I contact a vendor about product questions?
How do I contact a vendor about product questions?
For any product-related inquiries, please contact the vendor/seller directly through the contact details listed on their website.
I didn’t receive my Letter of Medical Necessity. What should I do?
I didn’t receive my Letter of Medical Necessity. What should I do?
Letters of Medical Necessity are typically sent within 24 hours of completing the assessment. Please check your spam or junk folder. If you still haven’t received it, email us at info@medpaidmarket.com for assistance.
Do I need an account to place an order?
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your information for future purchases.
Can I cancel or modify my order after it’s placed?
Can I cancel or modify my order after it’s placed?
Once an order is placed, it is sent directly to the vendor for fulfillment. We have a strict no cancellation policy.
Do I need an HSA/FSA account to purchase products on the Medpaid Market?
Do I need an HSA/FSA account to purchase products on the Medpaid Market?
No, you do not need an HSA/FSA account to shop on Medpaid Market. Anyone can purchase products using a regular payment method. However, if you have an HSA/FSA account, you may be eligible for reimbursement on qualifying purchases.
What if I don’t qualify for HSA/FSA reimbursement?
What if I don’t qualify for HSA/FSA reimbursement?
HSA/FSA reimbursement eligibility is determined by our network of medical professionals. If they review your assessment and determine that you do not qualify, you will not be able to use your HSA/FSA fund for reimbursement. If you believe there was an error in your assessment, please contact us at info@medpaidmarket.com for further guidance.
Returns
How do returns work on Medpaid Market?
How do returns work on Medpaid Market?
At this time, Medpaid Market does not offer returns for products purchased through the marketplace. This policy is subject to change at Medpaid’s discretion.
Shipping
How long does shipping take?
How long does shipping take?
Shipping times vary by vendor. If you experience any shipping issues, please contact us at info@medpaidmarket.com.
Shipping Policy
Refund Policy
Privacy Policy
