Answers for HSA/FSA orders, documentation, and support.

Most products on Medpaid Market require HSA/FSA reimbursement rather than direct HSA/FSA card use. Customers typically purchase with a regular payment method and submit a claim with their provider.

For product-specific questions, Medpaid directs shoppers to the vendor or seller listed on the product page.

Letters of Medical Necessity are generally sent within 24 hours of assessment completion. Check spam or junk folders first, then contact support if needed.

No. Customers can check out as guests, though having an account makes it easier to track orders and documents.

Orders are generally sent directly to vendors for fulfillment, so Medpaid presents a strict no-cancellation posture once an order is placed.

Eligibility is determined by Medpaid’s network of medical professionals. If a shopper is not approved, the purchase can still proceed as a regular customer order.