1
Shop HSA/FSA eligible products
Browse categories from energy and stress support to gym memberships and wellness services.
How it works
A straightforward path to HSA/FSA reimbursement.
Shop HSA/FSA eligible products, complete a quick health assessment after checkout, and receive a Letter of Medical Necessity from licensed staff when approved.
The process
Three steps from checkout to reimbursement.
Follow the path from purchase to documentation so you know when an assessment is needed and how reimbursement support works.
2
Complete the free health assessment
The assessment is presented after checkout and helps determine medical necessity for purchased items.
3
Receive your LMN
Once approved, Medpaid medical staff issues your Letter of Medical Necessity to support reimbursement.
Frequently asked questions
The questions shoppers ask before they submit for reimbursement.
These are the core FAQs Medpaid surfaces around assessments, accounts, and reimbursement behavior.
Can I use my HSA/FSA card directly at checkout?
Most products on Medpaid Market require HSA/FSA reimbursement rather than direct HSA/FSA card use. Customers typically purchase with a regular payment method and submit a claim with their provider.
How do I contact a vendor about product questions?
For product-specific questions, Medpaid directs shoppers to the vendor or seller listed on the product page.
I did not receive my Letter of Medical Necessity. What should I do?
Letters of Medical Necessity are generally sent within 24 hours of assessment completion. Check spam or junk folders first, then contact support if needed.
Do I need an account to place an order?
No. Customers can check out as guests, though having an account makes it easier to track orders and documents.